Support

Cato is built by a small team. We read every email, and we'll get back to you within a few days. The fastest way to get help is to write us at support@thecatoapp.com with as much detail as you can — what device you're on, what you were doing, and what happened.

Common questions

I want to switch devices, or I lost my progress.

Sign in on the other device with the same Apple ID, Google account, or email you used originally and your progress, streak, and lessons appear within a few seconds. If you started as a guest and never created an account, your progress lives only on that phone, so create an account from the Profile tab before you switch.

Does Cato cost anything?

Cato is free to use; Pro is optional. The main course, Seeking God, your patron saint's course, the Rosary, the Bible, the readings, novenas, battles, Verbo, and your diocese are free, and stay free. Cato Pro is a subscription that adds unlimited hearts and every other course. Any single course can also be unlocked with the coins you earn.

How do I cancel or manage Cato Pro?

Subscriptions are billed by Apple or Google, not by us, so they are managed there: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions. In Cato, Settings → Subscription → Manage Subscription takes you to the same place. Cancelling keeps Pro until the end of the period you paid for. Refunds are decided by Apple or Google under their own policies; write to us as well and we will help where we can.

I paid for Pro but the app says I don't have it.

Make sure you are signed in to the same Cato account you bought it on, then tap Restore subscription under Settings → Subscription. If it still doesn't appear, email us with the receipt from Apple or Google.

I have a creator code.

Tap the creator's link and the code applies itself, or enter it under Have a code? on the Cato Pro screen. The discount shows before you pay. A code can be swapped until your first payment, after which it stays with that creator.

A battle invite or friend link opened this website instead of the app.

Tap Open in Cato on that page. If you don't have the app yet, install it, then enter the code or search the username in the Social tab.

I lost my streak — can I get it back?

If a streak is lost because of a verifiable bug on our end, write us and we'll restore it. If you simply missed a day, the traditional way is to start again — Catholics, of all people, are good at that.

How do I delete my account?

Open the Profile tab, tap the gear for Settings, then Account → Delete account & data. The deletion is immediate and permanent: it removes your XP, streak, lessons completed, and prayer log along with your account record. It does not cancel a Cato Pro subscription; do that with Apple or Google first. The full steps are on the account deletion page.

I found an error in a lesson.

Please tell us. We take theological accuracy seriously and we appreciate corrections. Email support@thecatoapp.com with the lesson title and the issue. Where the content comes from and how we check it is on the about page.

I have an idea for a feature.

We genuinely want to hear it. Cato is small, and feedback from early users shapes what we build next.

Contact

Email support@thecatoapp.com.